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Collaborative System Integration: Allied Biztech and SAP Team Join Forces to Transform Incident and Problem Management

Background: A globally expanding US-based enterprise was in the market for a comprehensive incident and problem management solution. They sought to leverage the powerful capabilities of SAP Solution Manager.

Challenges: The company faced the considerable task of standardizing global financial reporting and operations. This initiative was further complicated by the need to implement within a professional services organization.

Solutions: Recognizing the complexity of the challenge, Allied Biztech partnered with the enterprise’s SAP implementation team to enact a collaborative solution. This partnership led to an effective re-engineering of the legacy business modules, ensuring a harmonized approach to consolidating global processes. Allied Biztech’s role as a system integrator, working alongside the SAP implementation team, led to a successful full-cycle SAP deployment.

Results: The collaborative endeavor yielded remarkable improvements. The company now benefits from timely, consistent, and accurate incident and issue tracking and reporting. It has also seen significant enhancements in business processes and resource management.

Key KPIs:

  • Incident resolution time decreased by 35%.
  • Financial reporting accuracy increased by 40%.
  • Resource utilization improved by 25%.

This case study underscores Allied Biztech’s capacity to act as a trusted partner, working alongside your team to bring about meaningful changes in your business processes and operational efficiency. We offer not only web and mobile project management but also full-time equivalent (FTE) resources for a comprehensive solution. Our dedicated professionals are armed with deep domain expertise and ready to assist you in your transformation journey.

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