Agents
Custom AI agents from $24K. Pay tokens, not per resolution.
Replace per-resolution agent SaaS (Salesforce Agentforce, Intercom Fin, Zendesk Resolve) with custom agents on Anthropic / OpenAI direct. Not a chatbot wrapper. Not a per-resolution rebrand. Run-rate scales on tokens, not headcount — ~33× cheaper at 100K+ resolutions/yr, ~5–10× at 20K–100K. Sales / Support / Ops shapes available.
IS THIS FOR YOU? · BY VOLUME
Custom agents only beat per-resolution SaaS above a certain volume threshold. Below it, the SaaS is genuinely cheaper. Here’s the math, honestly stated.
Stick with the SaaS.
We’ll tell you straight. Your per-seat / per-resolution SaaS is genuinely cheaper at this volume than a custom rebuild + tokens. Save us both a kick-off call.
5–10× cheaper to rebuild.
Per-seat SaaS pricing breaks at this volume — you start paying 5–10× the underlying token cost. The rebuild pays back inside 12–18 months. Y2 onwards is pure margin.
~33× cheaper to rebuild.
Enterprise scale. Per-resolution agent SaaS is essentially a tax on volume. Rebuild pays back in 4–8 months; Y1 reclaim is typically $300K–$2M depending on the tool stack.
Built once, run forever · no per-seat upsell creep · your AWS / Anthropic contract in your name
SCOPE CONTRACT · AGENTS
Agents are production engineering for autonomous workflows, with evals + monitoring + drift detection. They are not chat-bot UI work and they are not pay-per-resolution wrappers.
- Custom agent built + shipped to production (not a demo)
- Eval harness that the client team can extend (production-distribution-shift detection)
- Integration to your existing stack (CRM, ticketing, data sources)
- Monitoring + observability + drift detection
- Token-cost pass-through (Anthropic / OpenAI direct billing, no markup)
- Your code in your repo from day one
- Optional run-time SLA via separate engagement
- Chatbot UI / front-end work (we ship the engine; the chrome is yours or a Build engagement)
- Generic GPT wrappers (per-resolution wrappers cost more long-term than custom agents)
- Agent-as-prototype-only (we ship to production; if you want a demo, use Strategy)
- Ongoing agent operations management (separate engagement post-handoff)
- Training your team on agent design (separate engagement)
- Per-resolution or per-message billing (we ship a system, you pay tokens at cost)
CATALOG · 3 OPTIONS
Inbound qualification + meeting booking + CRM sync.
Routes inbound leads, qualifies via natural-language criteria, books meetings on calendars, writes back to your CRM. Trained on your ICP definition, your messaging, your handoff rules. Anthropic / OpenAI direct billing.
- Replaces
- Agentforce · per-MQL SaaS
- Build
- $24K fixed
- Run
- $3K–$6K/mo + tokens
Tier-1 deflection + escalation routing + ticket-aware reasoning.
Handles tier-1 customer support (FAQ, account-state queries, simple troubleshooting), escalates to humans with full context. Trained on your knowledge base + ticket history. ~33× cheaper than per-resolution SaaS at 100K+ tickets/yr.
- Replaces
- Intercom Fin · Zendesk Resolve
- Build
- $32K fixed
- Run
- $5K–$8K/mo + tokens
Custom internal-ops automation.
Process-automation agents that read from your tools, decide actions, and write back to systems-of-record. Examples: project intake, vendor onboarding, contract review, claim adjudication. Built around your specific workflow.
- Replaces
- n8n + manual ops · ad-hoc scripts
- Build
- $42K fixed
- Run
- $8K–$12K/mo + tokens
Where Agents engagements concentrate.
B2B SaaS · Financial Services · E-commerce · Legal
→ ALL 8 SECTORSTry a free Agents calculator
Each calculator runs in 3 minutes and emails you an 8-page memo. No fee. No obligation.
A 30-min Agents call. Then a written SOW.
Walk through your situation, get pointed at the right tile, get a fixed-price SOW within 24 hours. No fee, no obligation.
Book a 30-min call →