Edition, users, every add-on, MuleSoft, sandboxes, admin/dev, the 12% annual uplift — most TCOs miss half of these. Fourteen probing questions. Output: realistic 3-year total + rebuild-vs-renegotiate verdict if the math has tipped. The 8-page memo includes the renewal-negotiation playbook + custom-CRM build comparison.
Per-user license cost from Salesforce 2026 list pricing per edition. Add-ons (Marketing Cloud, CPQ, Field Service, Einstein, MuleSoft) layered with 2026 typical contract economics. Admin/dev FTE cost based on size band (small orgs: 0.5 FTE; large: 3-8 FTE blended). Annual uplift defaults to 12% (typical post-renewal). Rebuild comparison uses Allied BizTech custom-CRM productized pricing on AI-paired delivery.
Above ~$300K/yr SF spend with active-seat ratio under 60%, custom CRM (productized fixed-price) typically pays back in 14-22 months. Below that, renegotiate.
Post-introductory year, Salesforce renewals typically uplift 8-15% with declining-discount ladders. 12% is the median we observe across 30+ enterprise renewals.
True TCO breakdown by line item, renewal-negotiation playbook (the 9 levers), custom-CRM rebuild architecture, migration playbook with operational continuity. About 8 pages.